1. Warranty Coverage

All watches sold on Horomi.xyz come with an official warranty issued by the respective watch manufacturers (OMEGA, Rolex, and Cartier). This warranty covers defects in materials and craftsmanship under normal use.

OMEGA Watches:

OMEGA offers a 5-year warranty for all new OMEGA timepieces. The warranty covers any manufacturing defects, including issues with movement, case, and dial. However, damage caused by accidents, misuse, or unauthorized repairs is not covered.

Rolex Watches:

Rolex provides a 5-year warranty for all its watches. The warranty covers defects in materials and craftsmanship but excludes damage resulting from improper handling, water exposure beyond the watch’s specifications, or accidental damage. Rolex watches require servicing only by authorized Rolex service centers to maintain warranty validity.

Cartier Watches:

Cartier watches are backed by an 8-year international warranty. This warranty covers material and manufacturing defects, but damage due to misuse, impact, or unauthorized repairs is excluded. Cartier’s warranty also applies exclusively to timepieces purchased from authorized retailers like Horomi.xyz.

2. Warranty Activation

Your warranty will be activated upon purchase. For OMEGA, Rolex, and Cartier watches, the activation typically involves the following:

  • Proof of Purchase: Ensure you retain the purchase receipt and order confirmation email from Horomi.xyz.
  • Warranty Card: Each brand provides a unique warranty card. Be sure to store it safely, as it may be required for warranty service.

3. Warranty Duration & Terms

The warranty period varies by brand:

  • OMEGA: 5 years from the date of purchase.
  • Rolex: 5 years from the date of purchase.
  • Cartier: 8 years from the date of purchase.

This warranty covers manufacturing defects and failures of components under normal use. However, the warranty will be voided if:

  • The watch has been tampered with or repaired by an unauthorized service provider.
  • The watch has been damaged by external factors such as accidents, impacts, or water exposure beyond the manufacturer’s specifications.
  • The watch has undergone extreme wear and tear due to misuse.

4. How to Claim Your Warranty

In the unlikely event that your watch experiences a manufacturing defect within the warranty period, we’re here to assist you. Please follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@horomi.xyz with the details of the issue.
  2. Provide Proof: You will need to provide a copy of your proof of purchase, warranty card, and a description or photo of the defect.
  3. Return the Watch: We will guide you through the return process. You may be asked to send the watch to an authorized service center for inspection or repair.
  4. Repair or Replacement: If the issue is covered by the warranty, the brand’s authorized service center will either repair or replace the watch as necessary.

5. Warranty Exclusions

Please note that the warranty does not cover:

  • Damage caused by misuse: Accidental damage, impact, or scratches are not covered.
  • Battery and regular maintenance: Batteries, straps, and routine servicing (such as cleaning and lubrication) are not covered under the warranty.
  • Unauthorized repairs: Any repairs carried out by non-authorized service centers will void the warranty.

6. International Coverage

Horomi.xyz offers an international warranty. You can receive warranty service in most countries worldwide, but we strongly recommend contacting an authorized service center in your region for specific terms and conditions.

7. Additional Information

If you have any further questions about our warranty policy or need assistance with your watch, please don’t hesitate to contact us. Our team at Horomi.xyz is dedicated to ensuring your complete satisfaction.